The small print is never the easiest reading, but is important. These booking conditions describe our policies and procedures and clarify the contractual relationship between you the Customer and us the Owner. For any further advice please contact us.
Contract and Booking
1.1 In all circumstances, the Contract of Letting is between the guest ("the Guest") and the owners “the Owners”.
1.2 This agreement is made on the basis that the property ("the Property") is to be occupied by the holidaymakers (“the Holidaymakers”) for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions) and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
1.3 From 1st May to 31st October and during other school holiday/peak weeks, bookings are Saturday to Saturday for a minimum 7 night stay unless otherwise agreed with the Owners. Bookings outside of these times can be made for a minimum of 3 nights stay.
1.4 No bookings are valid until confirmed by the Owners in writing.
1.5 Once a booking is confirmed it is not subject to change. If you choose to cancel see section 8 for details of the terms that would apply. Whilst we will be under no obligation to do so, we may in certain circumstances and with agreement make minor adjustments to bookings. In these circumstances we will charge £20 to make the change.
1.6 Bookings cannot be accepted from persons less than 18 years of age. Group bookings of single sex parties are not allowed unless special arrangements are made with the Owners (safety deposits may be required).
2.1 A deposit of 25% of the cost of the holiday ("Deposit") must accompany the booking request. The Deposit is non-refundable unless the Owners are unable to accept the booking, and as specified below.
3.1 The Owners recommend that Holiday Insurance is taken out when making a booking even when payment is made in full.
4.1 Once a booking is confirmed by the Owners, the Guest is responsible for the full balance of the cost of the holiday. This shall be paid not later than 9 weeks before the booking is due to commence.
4.2 The Owners reserve the right to re-let any holiday where any monies due are more than 7 days in arrears whereupon any monies paid by the Guest over and above any non-refundable Deposit will be refunded. However, if the owner is unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the holiday, and the Deposit.
4.3 A security deposit of £100 is required. The security deposit should be included with your balance or full payment. The Owners expect the accommodation to be left in a reasonable state on departure. If in the Owners or representatives opinion, additional cleaning is required or breakages/damage is identified, you will be liable to the Owners for the cost of this (receipts will be available to support these costs). Any security deposits due to be refunded will be made within 7 days of check out.
5.1 The Owner is solely responsible for providing the accommodation and for the safety of all Guests and/or his/her invitees (jointly known as "the Holidaymakers"). The Owners accept no responsibility for personal injury to, or death of, any Holidaymakers, except to the extent such personal injury or death is caused by the negligence or wilful default of the Owners.
Holidaymakers' responsibilities and forfeiture
6.1 The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.
6.2 The Holidaymaker must report and pay to the Owners the cost of any damage or breakages made during their holiday occupancy. The Owners reserve the right to make a reasonable charge where guests have contravened an Owners request for their Property to be smoke-free.
6.3 The Holidaymakers' right to occupy the Property may be forfeited without compensation if:
6.3.1 More people or pets than declared to the Owners at the time of booking or before the commencement of the holiday and/or the number the Property holds, attempt to take up occupation;
6.3.2 Overnight guests are entertained without the Owners express permission;
6.3.3 Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance; or
6.3.4 Any of the Holidaymakers smoke in or at the Property.
Unavailability of Property
7.1 In the event of the Property becoming unavailable (such as due to fire or flooding), the Owners will endeavour to find the Guest suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. The Owners cannot, however, pay any compensation or expenses as a consequence of such an event.
8.1 In the event of cancellation, Guests may be due a partial refund which is dependent on when notice of cancellation is given to us before the holiday start date. The refund is calculated as follows:
• 21 or less days notice – No refund due
• 22-35 days notice – 10% of the total accommodation cost
• 36-49 days notice – 20% of the total accommodation cost
• 50-63 days notice – 40% of the total accommodation cost
• More than 63 days notice – the Guest's liability for the remainder of the balance will be waived or the balance refunded if this has been paid previously.
If a refund is due it will be paid within 10 working days of cancellation.
8.2 Where a Booking has been taken with a deposit which is less than our standard Deposit (25% of the total accommodation cost), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard Deposit.
8.3 We strongly advise that travel insurance should be purchased.
Cornavirus is now a known risk and companies are issuing new policies that cover Covid-19, provided there is no Travel Warning in place in your country of residence.
Customer inability or disinclination to travel to and stay at Driftwood for any reason: which includes the inability of any, some or all of Your intended party Reasons include – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale above. We suggest that you to take out travel insurance to cover these eventualities.
If you choose not to take out travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
9.1 At certain times of the year Guests will be eligible to secure their next holiday for a deposit which is less than as set out in clause 2.1. The Owners will give you details of any applicable terms before, or when, you make your booking.
10.1 Pets, including dogs are not allowed at the Owners Properties, however the Owners welcome Guests with assistance dogs, please make the Owners aware of this before confirming the booking.
10.2 If you take a dog to a Property the Owners have the right to refuse to allow Holidaymakers to enter or stay in the Property, and/or they may ask the Holidaymakers to leave the Property before the end of the holiday period.
The Owners access to Property
11.1 The Owners or their representative shall be allowed access to the Property at any reasonable time during any holiday occupancy.
12.1 In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Owners (or Owner's representative) at once (details are supplied on the booking confirmation and they are the first point of contact should there be cause for complaint). It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required.
12.2 In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Holidaymakers have denied the Owners/representative the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.
13.1 We have compiled the information on our Website as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside the Owners control, in which case we cannot accept responsibility.
13.2 We make every effort to ensure that the Property details supplied are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking. The Holidaymakers accept that minor differences between text/photographs/illustrations on the Website and the actual Property may arise. We cannot accept responsibility should the Property not conform to the Holidaymaker's standards. If a facility is particularly important to you, please check with us prior to your booking.
Communication with you and data
14.1 Please see our Privacy Statement which explains how we will process your personal data.
14.2 All electronic data transferred pursuant to these terms and conditions remains the property of the owners and may not be replicated in part or whole without the owner's prior written permission. Electronic data will not be preserved indefinitely by the owners.
15.1 Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.
The Booking Conditions will apply to all confirmed bookings, and these Website Booking Conditions supersede all previous editions.